Our loans are designed to help customers in tough financial positions with the goal of getting out of debt and reaching their financial goals. Please call or email us anytime at 80 or At Liberty Lending, we take customer concerns very seriously and we take pride in being transparent. We’d like to help resolve your issue, but you did not leave your name or email address and we haven’t been able to reach out. We apologize for any dissatisfaction you may have experienced. If you would like to contact us, our email is and our phone number is 80. If you decide you would like additional clarification or would like to discuss your concerns further, we would love the opportunity to speak with you in greater detail and to ensure they are resolved. Due to changes in an applicant’s credit profile between the soft inquiry and hard credit inquiry credit approval decisions can change.
As part of the loan application, all customers are required to authorize and complete a hard credit inquiry before proceeding to the next stage of the application. Due to the results of the soft credit inquiry, you were prequalified for the loan opportunity and proceeded with the loan application. Initially, a customer is required to complete a soft credit inquiry to determine if they can proceed with the loan opportunity with Reach Financial. Thank you for bringing your concerns to our attention as we take all customer concerns seriously.
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